Employers have to take complaints of workplace harassment seriously. While it is impossible for an employer to control every action of every employee, it is vital that every company has an established plan to deal with workplace harassment complaints. Under no circumstances should an employer ever ignore complaints of harassment because the consequences of doing so can be dire.
If you receive a complaint about workplace harassment, you should immediately begin an investigation into the allegations. Generally, the investigation will include interviewing the accuser, the accused and any witnesses to the incident. If there are any written documents, texts, emails or any other documentation of the events, those must also be gathered and reviewed.